Can we keep in-house staff and use Doxcta too?

Yes. Many practices keep front-desk and on-site staff for physical presence and move calendars, correspondence, and meeting coordination to a remote partner.

How is pricing structured?

Engagements are scoped by workflow and plan tier rather than open-ended hourly billing. See our pricing page for tier structure; exact scope is agreed on a discovery call.

What systems do you work with?

We work inside your existing tools — Google Workspace, Microsoft 365, and operational platforms you already use. No migration required.

Medical practice support

virtual assistant services for medical practices

Hand off calendars, correspondence, and meeting coordination without hiring full-time admin staff or managing a remote contractor yourself.

Book a discovery call

Medical team reviewing clinical records and administrative documents at a practice workstation

Built for how practices actually run

Medical practices do not need a generic virtual assistant. They need someone who understands that clinical blocks are fixed, that vendor correspondence piles up between patient sessions, and that the boundary between administrative and clinical work matters.

Doxcta delivers virtual assistant services for medical practices as managed operations — documented SOPs, weekly reporting, backup coverage, and scope priced by workflow rather than open-ended hours.

Where practices start

Most engagements begin with one of two workflows — whichever is causing more damage:

Calendar coordination — scheduling back-and-forth, multi-provider calendars, buffer protection
Operational inbox triage — vendors, insurers, referral partners, and internal correspondence

What the first thirty days look like

Onboarding is structured, not instant:

Workflow audit — how the work currently runs, including exceptions and judgement calls
SOP documentation — your process written down and visible to you
Access configuration — least-privilege permissions, named individuals, defined offboarding
Escalation rules — what gets handled, what waits, what reaches you immediately
Two-week review — measured against whether the load lifted, not just tasks completed

Managed support vs hiring admin staff

	In-house admin	Individual VA	Doxcta
On-site front desk	Yes	No	No
Calendar and inbox	If they have time	Yes	Yes — scoped
Process documentation	Varies	Usually informal	Before work starts
Cover when absent	You handle it	You handle it	Built in
Management burden	High	High	Low
Clinical work	Sometimes blurred	Sometimes offered	Explicitly excluded

Clinical boundaries stay clear

Patient-facing communication, clinical documentation, billing, coding, and triage stay with qualified staff. We support the operational layer around your practice — and we tell you on the first call if your primary need is clinical rather than administrative.

Scope the first workflow on a discovery call

Bring us what is landing on you this week. We will map it, tell you what can be handed over, and show you what the workflow would look like.