Hiring guide
The right time is not when you are overwhelmed. It is when the cost of your attention on operational work exceeds the cost of handing it off.
Short answer
Hire executive support when inbox and calendar work is displacing the work only you can do, and when that displacement has been true for more than a busy fortnight.
If the problem is undefined process, hiring any model before documenting workflows usually reproduces the bottleneck with a monthly invoice attached.
You are the default owner of ops tasks nobody else's job description includes. Delegation signals are often organisational before they are personal: the work needs a home, not just your hours.
Full-time hire usually needs sustained weekly volume across inbox, calendar, and coordination. Fractional and managed models fit when the load is real but not forty hours, which is most founders before Series B.
Virtual assistants execute tasks you define. Executive assistants exercise judgement within context. Managed operations run documented workflows with provider-owned quality. Pick the model before picking the vendor.
Full-time fits embedded presence and high volume. Fractional fits senior partial support. Managed operations fit when continuity and documentation matter more than a named individual you manage daily.
Calendar or inbox, whichever is causing more damage. Hand over the whole workflow, not selected tasks from it. Partial delegation keeps the context on your desk.
Book a discovery call and walk us through the executive or operational work that is consuming your team's time. We will help determine whether our managed support model is a fit.
FAQ
Book a 30-minute discovery call. No pitch deck, just an honest assessment of your operations and scope.